How to Remove Malware?

Please ensure that the computer that administers this account is trojan/malware free. Malware is commonly used to compromise passwords.

If unsure on which program to use to scan for malware, we have found the following programs to be effective:
Microsoft Security Essentials:
Spybot S&D:

No one single anti-malware application will catch 100% of all malware on-the-wild, so scans with two or more reputable malware scanners is recommended. 

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